DT-Chester-1400x569

Welcome

Hi there,
Welcome to DoubleTree by Hilton, Chester. Thanks for choosing to stay with us – we’re excited to have you here.

We want you to make the most of your time with us. So, we’ve put together this Guest Service Directory, full of helpful information for your stay. Whether your visit is for business or pleasure, our colleagues are dedicated to providing the high-quality service you’ve come to expect from DoubleTree by Hilton®. That’s our promise to you.

We invite you to enjoy as many of our services as you like. If there’s anything else you require, please contact our colleagues and we’ll do everything we can to ensure you enjoy your stay, your way

Best regards,

Philip Rankin

All you need to know

Start your day the right way with our breakfast buffet, available from 06.30 - 10.00 Monday to Friday and 07.00 - 10.30 Saturday, Sunday and 07.00 - 11.00 on Bank Holidays. 

We’ve got every appetite covered, from a delicious cooked breakfast to a range of fruit, cereal and yoghurt.

Feeling peckish? Head to our restaurant and tuck into our All Day Dining menu. You can take your pick from classic dishes, mouthwatering burgers and light snacks, 

The Garden Room and terrace overlooks our gardens and serves up modern British cuisine and an extensive range of gins.

To place your order dial 2056 and we will deliver it to your room. £5 tray charge will apply to all room service deliveries.

200 car parking spaces. Free of charge. 2 electric charging points - chargable.

Check-in time is from 3pm onwards and you must check-out by 12pm on the day of departure. If you need an early or late check-out, please let us know and we’ll do everything we can to help.

If you don’t want to be disturbed in your room, just hang your Do Not Disturb hanger outside your door. We’ll make sure your room isn’t serviced until you’re ready. In the interest of safety, each of the guest rooms will be checked once in a 24 hour period, initially by phone and, if there is no answer, by a visual room check.

From razors to toothpaste, we have many bathroom items available with our compliments. Simply call Reception on 0 and then head down to collect.

Reception is open 24 hours and can be reached by dialling 0 on your in-room phone.

Housekeeping will clean your room once a day, unless the Do Not Disturb hanger is on the door. If you need any additional towels or toiletries please get in touch with Reception

Ice is available from the bar. Please contact room service if you’d like ice brought to your room.

Irons and ironing boards are available in all guest rooms.

Wi-Fi is free to use during your stay and is available throughout the hotel. Please contact Reception by dialing 0 if you need more information on how to connect.

Drop in your dry cleaning or laundry items before 9am at reception.

Our gym is open 06.30 - 22.00 Monday to Friday and 08.00 - 20.00 Saturday and Sunday for all hotel residents over 18 years of age.

Enjoy our lowest price guarantee at Hilton.com, free WiFi during your stay, earn points towards a stay and unlock member benefits. Ask at Reception for more details.

All our rooms have an in-room safe. You can find instructions on the safe within your room.

The Spa including pool is open from 10.00 - 20.00  Monday - Friday and 08.00 - 20.00 Saturday and Sunday.

The Club is open from 06:30 – 22:00 Monday to Friday and 08:00 – 20:00 Saturday and Sunday.

Please note our facilities are for guests over the age of 16 (who must be accompanied by an adult).

Hotel guests wanting to use the leisure facilities must make a reservation. This is an additional cost, please ask at reception for more information.

You can set a wake-up call by programming it into your room’s phone: dialling 0 or by contacting Reception.

Our well-equipped meeting rooms mean you can do business in style. Get in touch with Reception for more information, for a viewing or to make a booking.

We offer a variety of local and international TV channels, as well as access to radio and paid in-room movies.

Are fire alarm test are on Monday 12pm.

Our hotel is conveniently located to the following airports:

Liverpool 24 miles, Manchester 34 miles.

Need a cab? Call one of the companies below, or ask at Reception.

King Kabs 01244 343 434

Baby cots and bedding are available free of charge for use during your stay, subject to availability. Please contact Reception for more information.

Please ask at Reception for the directions to local banks and ATM machines.

Our Reception team will be happy to give you any information you need.

Express check-out is available – please ask Reception for details when checking in.

Should you require the assistance of a doctor, dentist or need to know where the nearest pharmacy is, please speak to our Reception team who will be able to provide you with the necessary information.

Want to stay in the loop about all our exciting news and updates? Simply sign up for our newsletter! As a thank you, you'll receive a complimentary hot drink to enjoy during your stay.

https://signupfornews.co.uk/hotel/double-tree-by-hilton-hotel-spa-chester/

 

Chester often experiences rainy weather. If you forget your umbrella, consider renting one from reception. These umbrellas, crafted by DripDrop, are made from certified 100% post-consumer rPET polyester, helping to reduce landfill waste. Additionally, DripDrop plants a tree with the Eden Reforestation Projects for every umbrella rented. You can rent an umbrella for £2.00 for 48 hours or buy one for £20.00.

Outside Line: Dial 9 then external number
Reception: Dial 0
Reservations: Dial 0
Room Service: Dial 2059
Restaurant: Dial 2029

3 then the room number.

Local - £0.25 per minute, National - £0.50 per minute, Mobile - £2.00 per minute.

Nestled in the picturesque surroundings of Chester, our hotel offers the perfect blend of relaxation and convenience for both leisure and business travellers. Located just 2 miles from Chester’s historic city centre, guests can easily explore the city’s rich Roman heritage, including the iconic Chester Roman Amphitheatre and the medieval Chester Rows.
 
For those looking to indulge in retail therapy, the renowned Cheshire Oaks Designer Outlet is just 5 miles away, offering luxury brands and high-street favourites at discounted prices. Families and animal lovers will delight in being only 5 miles from Chester Zoo, one of the UK’s most beloved wildlife attractions.
 
The hotel’s prime location ensures easy access to Chester’s vibrant dining scene, charming pubs, and cultural landmarks, while providing a peaceful retreat away from the hustle and bustle. Whether you're here to explore, shop, or unwind, our hotel serves as the perfect base for your Chester adventure.

Artezzan Restaurant & Bar

33 Pepper St, Chester CH1 1DF

Receive 10% off food at Artezzan Restaurant & Bar, Monday – Thursday, with the code GUESTART25

Visit www.artezzan.com to book your table and apply your unique code in special requests. 

Artezzan takes an honest approach to Mediterranean-inspired food served in a modern, fresh, feel-good way.

Hickory's Smokehouse Chester

Souter's Ln, Chester CH1 1SD

Buzzing, family-friendly barbecue spot by the river with smoked and grilled meats, shakes and beers.

Porta Tapas Bar

140 Northgate St, Chester CH1 2HT

The aim at Porta is to keep things really simple. A relaxed, totally informal environment inspired by the tiniest independent tapas bars of Barcelona and Madrid. Lots of bar stools and casual tables create a busy, buzzing atmosphere

Metronome Jazz Bar

12 Godstall Lane Chester, Godstall Ln, Chester CH1 1LN


Intimate little jazz bar in the heart of Chester. Playing jazz on vinyl.

Popcorn

3, The Exchange, St. John Street,
Chester, CH1 1DA

Buzzy bar in a historic building with a courtyard, offering small bites & pub grub, and cocktails.

Rosies

12-16 Northgate St, Chester CH1 2HA

Glitzy nightclub offering DJ sets, themed nights, a rooftop terrace and a champagne lounge.

The Dead Good Ghost Tour

https://thedeadgoodghosttour.co.uk/

Fancy a ghost tour in Chester? We've teamed up with The Dead Good Ghost Tour to offer our guests a special discount. Use promo code GHOSTFIVER to get £5 off your next ghost trip. Get ready for a spooky adventure!

The Hole in Wand

12 Eastgate Street, Chester, CH1 1LE

https://www.theholeinwand.com/chester

Minigolf to the next level. Expect enchanting decor, surprises and a magical potion for every player to take home. Use promocode: CHESTER241  for two for one treat.

Axt Haus Chester 

Arch 6, Kitchen Street, Chester, CH1 4JH


https://axthaus.co.uk/


Looking for something unique? Axthaus Chester combines the thrill of axe throwing with the taste of authentic German food. Perfect for adrenaline seekers and food lovers, Axthaus offers an unforgettable blend of excitement and great food in a lively Bavarian setting. Use promo code STAYPERKS for 10% off.

The Rainbow Tea Rooms 

28 Bridge Street, Chester CH1 1NN, UK

https://www.rainbowtearooms.co.uk/

The Rainbow Tea Rooms is a community café and coffee shop in the heart of Chester's city centre, serving fresh local food and cake.

Chester On a Plate Food Tour

https://www.chesteronaplatetours.co.uk/

Discover Chester's culinary delights - enjoy 10% OFF Chester on a plate tours with promo code DH10COAP

Chester Zoo

Upton-by-Chester, Chester, CH2 1EU

https://www.chesterzoo.org/

The UK's number one zoo!

Roman Tours Chester 

https://romantoursuk.com/

Roman Tours provide hugely entertaining and historically accurate city tours of Chester from a Roman perspective transporting you back nearly 2000 years.